Terms of Technical Service

1. Agreement to Terms

By engaging Highland Engineering Gusii Volttrixon (herein referred to as "Highland Engineering", "we", "us", or "our") for electro-mechanical repairs, motor coil rewinding, farm machinery maintenance, solar installations, or commercial electrical services, you agree to comply with and be bound by the following terms and conditions.

2. Initial Diagnostic & Quotations

All machinery brought to our Kisii workshop or evaluated on-site is subject to an initial physical and electrical assessment. Written quotations specify the scope of work, including copper wire grade, insulation requirements, replacement bearings, and labor costs. Work commences solely upon authorization by the client or their designated representative.

3. Workmanship & Technical Warranty

Highland Engineering warrants that all motor rewinds and mechanical repairs are executed using 100% pure electrolytic copper wire and Class H insulation materials according to recognized electro-mechanical standards:

• Rewound Electric Motors: Covered by a ninety (90) day warranty against internal winding insulation defects.
• Solar Pump Inverters: Subject to standard manufacturer warranty terms and our 6-month installation workmanship guarantee.
• Exclusions: The warranty does not cover failures caused by external grid voltage surges, phase failure (single-phasing), physical water submersion beyond IP rating, mechanical overload, or improper third-party wiring.

4. Equipment Custody & Collection

Clients will receive an official Job Card upon depositing machinery at our Kisii facility. Equipment must be collected within thirty (30) days following notification of service completion. Equipment left unclaimed after sixty (60) days may incur storage fees or be disposed of to recover unpaid labor and material costs, in compliance with Kenyan commercial legislation.

5. Payment Terms

Payment terms are outlined on the service invoice. For heavy motor overhauls, substantial solar arrays, or custom farm machinery parts, a deposit may be requested prior to material procurement. Final payment is due upon successful testing and pre-delivery verification.

6. Limitation of Liability

Highland Engineering shall not be liable for any indirect, consequential, or incidental losses (including loss of crop processing revenue or agricultural downtime) resulting from equipment malfunction prior to or following repair, save where mandated by Kenyan statutory law.

7. Governing Law

These terms are governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes shall be subject to the jurisdiction of the competent courts situated in Kisii County, Kenya.